Complaints Procedure

When things need sorting out...

We are committed to providing you with the highest standards of service. However, there may be occasions when our service falls short of your expectations.

We are members of The Property Ombudsman Service (TPOS).

Tell us what part of our service or procedure you are unhappy about and what you would like us to  do to resolve the matter. You can do this by emailing

If you prefer you may telephone on 01443 791330.

Putting your complaint in writing helps us to ensure we have understood all your issues and concerns, which in turn ensures we investigate them fully and fairly.